ORDERING

Do I need to verify availability prior to placing my order?
No, as long as you place your order 72 hours in advance of delivery there is no need to confirm availability. Our convenient online store is open 24 hours a day, 7 days a week. Equipment availability is closely monitored and sold out dates are posted in our rental store accordingly.  We strongly suggest booking your equipment at your earliest convenience to avoid any scheduling  or availability conflicts.

How do I arrange delivery of the baby equipment I ordered?
After checkout, you will receive an electronic receipt that contains a link to follow, there you will enter all your delivery information. Or visit HERE after checkout. You may also call toll free at (866) 786-7108 to make delivery arrangements.

How does your tiered pricing work?
Rates are based on 1-3, 4-7, 8-10, 11-14, 15-30 total night rentals.  The rate does not change within each tier.  We feel this gives greater delivery flexibility to our customers for the same price.  Many of our customers take advantage of our tiered pricing by having their baby equipment delivered prior to their arrival.  We also delivery on weekends and evenings at no extra cost.  If you need to rent for a period greater than 30 days, please contact us at (866) 789-7180.
 
Can I place my order over the phone?
Yes, phone orders may be placed by contacting us at (866) 789-7180.  A "Print & Call" option is also available upon final checkout.

Can my order be delivered tomorrow if I order today?
We typically require a minimum of 72 hours delivery notice on all orders. However, we are happy to try and accommodate requests for delivery with less notice. Please contact us toll free at (866) 789-7180.

Okay, I placed my order, now what?
We will contact you shortly after placing your order to introduce ourselves and again the day prior to your delivery date. You can reach us if you have any questions or concerns toll free at (866) 789-7180.

I just realized I need more equipment after placing my order. Can I add to my previous order?
Absolutely! Please contact us toll free at (866) 789-7180 or via email. A minimum of 72 hours delivery notice is required on all additions.

What is your cancellation policy?
Cancellations within 72 hours of the delivery date will be refunded 50% of the original order. Cancellations made more than 72 hours ahead of the delivery date will be charged a $25 processing fee.

Can I choose a different rental period for each rental item?
If you request different delivery dates within an order, a delivery surcharge of $20 will be incurred for each additional delivery/pick up date. We suggest a separate order be placed to facilitate staggered delivery dates.

What types of payment do you accept?
Our site offers secure online payments using Visa, Mastercard, and Discover. If you wish to pay by personal check or cash, please contact us toll free (866) 786-7108 to make arrangements.